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            Search all of Salesforce Help
            Set up Salesforce Voice for Sales

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            3. Seller Productivity

            Set up Salesforce Voice for Sales

            To let each sales rep have their own phone number for both voice calls and SMS messages, set up Salesforce Voice for Sales. This step is optional when setting up SMS Messaging for Sales.

            Required Editions

            REQUIRED EDITIONS
            View supported editions.
             
            User Permissions Needed
            To view the Amazon Contact Centers page:

            Customize Application

            AND

            Manage Call Centers
            To create and manage a contact center: Salesforce Voice Contact Center Admin

            For detailed information about the Salesforce Voice for Sales setup process, see Route Calls Directly to and from Reps.

             
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            Salesforce Help | Article