Remove Customer Data from Your Salesforce for Outlook (Retiring) Logs

If you’re required to delete customer data from Salesforce, in addition to removing records, you’re required to delete the Salesforce for Outlook logs saved to your computer.

Important Full product retirement for Salesforce for Outlook is scheduled for December 2027. See Salesforce for Outlook Retirement. To keep integrating Microsoft Outlook with Salesforce, check out our next-generation products: the Outlook integration and Einstein Activity Capture. See Move from Salesforce for Outlook (Retiring) to the Next-Generation Products.

Salesforce for Outlook logs store details about that product’s activity. The logs help Salesforce Customer Support debug issues, if you have them. However, if you’re required to delete customer data from Salesforce, you also have to delete the Salesforce for Outlook logs saved to your computer.

Note If you delete your Salesforce for Outlook logs, activity from those logs is no longer available for debugging issues with Customer Support. But Salesforce for Outlook creates logs for new activity when it occurs. If you’re running into issues, make sure that you address them before deleting your logs.

1. Close Outlook.
2. Right-click the sync icon and select Exit.
3. From C:\Users\username\AppData\Roaming\salesforce.com\Salesforce for Outlook\logs, delete the files Trace.log and Sync.log.