You are here:
Salesforce for Outlook Is Retiring
Salesforce for Outlook has been helping reps stay productive for a long time. Learn about retirement details and your options for integrating Microsoft Outlook with Salesforce after retirement.
Required Editions
Outlook integration is available in Salesforce Classic and Lightning Experience in: Essentials, Group, Professional, Enterprise, Performance, Unlimited, and Developer Editions Einstein Activity Capture is available in Lightning Experience and all versions of the Salesforce mobile app in Essentials, Professional, Enterprise, Performance, and Unlimited Editions Salesforce for Outlook is available in Salesforce Classic and Lightning Experience in: Personal, Contact Manager, Professional, Enterprise, Performance, Unlimited, and Developer Editions |
With the release of Summer ’21, the Salesforce for Outlook side panel action menu is no longer available for users to create Salesforce records from the side panel in Outlook.
Next Steps for Salesforce for Outlook Customers
We're here to help you prepare for retirement, decide which products you want to move to, and plan and execute your move.
Salesforce has made key advancements on our next-generation Microsoft integration products: the Outlook Integration and Einstein Activity Capture. These products not only replace Salesforce for Outlook, but also deliver solutions in areas where customers have reported that Salesforce for Outlook falls short.
To learn about the benefits offered by the next-generation products as well as the support and feature differences, see Explore Our Latest Microsoft Integration Products. And because customers' needs have evolved over time, Outlook Integration and Einstein Activity Capture don't support the same systems and features as Salesforce for Outlook.
If our next-generation products don't provide what you need today, remember that we continue to develop Outlook Integration and Einstein Activity Capture to meet the needs of customers. Check the Salesforce Release Notes each release to learn whether the enhancement you want has been delivered. Or consider exploring one of the third-party solutions available on AppExchange.
