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Uninstall Salesforce for Outlook (Retiring)
How to remove Salesforce for Outlook.
Required Editions
| Available in: Salesforce Classic |
| Available in: Lightning Experience, if Salesforce Classic is available in your org. |
| Available with the purchase of Sales Cloud or Government Cloud in: Personal, Contact Manager, Professional, Enterprise, Performance, Unlimited, and Developer Editions |
Important Full product retirement for Salesforce for
Outlook is scheduled for December 2027. See Salesforce for Outlook Retirement. To keep
integrating Microsoft Outlook with Salesforce, check out our next-generation products: the
Outlook integration and Einstein Activity Capture. See Move from
Salesforce for Outlook (Retiring) to the Next-Generation Products.
- Close Outlook.
-
Right-click the sync icon
and select
Exit.
- Using your Windows Add or Remove Programs tool, remove Salesforce for Outlook.
-
If you’re reinstalling Salesforce for Outlook, remove the old Salesforce for Outlook
database files in
C:\Users\username\AppData\Roaming\salesforce.com\Salesforce
for Outlook\DB\.
If you don’t remove the old database files, Salesforce for Outlook continues to sync using your old settings.
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