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            Troubleshooting Quote Syncing

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            Troubleshooting Quote Syncing

            Errors can occur when you try to sync quotes under certain conditions. Review common error messages, and learn how to resolve them. If you don’t have the appropriate permissions, contact your Salesforce admin.

            Required Editions

            Available in: Salesforce Classic and Lightning Experience
            Available in: Performance and Developer Editions
            In Sales, also available in: Professional, Enterprise, and Unlimited Editions
            Quote Sync Error Resolution
            This quote can't be synced because it has inactive or archived products.
            • If the product isn’t active, edit the product and select the Active checkbox.
            • If the product has been archived and the opportunity isn’t closed, delete the product.
            This quote can't be synced because it has an inactive or archived price book.
            • If the price book isn’t active, edit the price book and select the Active checkbox.
            • If the price book has been archived and the opportunity isn’t closed, delete the price book.
            This quote can't be synced because it has inactive or archived list prices.
            • If the list price isn’t active, edit the list price and select the Active checkbox for the list price.
            • If the list price has been archived and the opportunity isn’t closed, delete the list price.
            This quote can't be synced because it has an inactive currency. Activate the currency from Setup by entering Manage Currencies in the Quick Find box, then selecting Manage Currencies.
            This quote can't be synced because one or more of the schedules for the opportunity products have changed since the quote was created. Create a different quote and sync it, or open the product, delete the schedule, and then re-create the schedule.
            This quote can't be synced because another quote that’s being synced for this opportunity is locked due to a workflow approval process. Opportunities can only sync with one quote at a time. To unlock the other quote, finish the approval process or recall the request for approval.
            The SyncedQuote field is read only within a trigger. Determine whether your Salesforce org is using an Apex trigger that’s attempting to modify the SyncedQuote field. The SyncedQuote field is read only and can’t be modified with a trigger. An admin can modify the trigger.
             
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