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Sales Basics
Learn About, Implement, and Optimize Sales Features

Learn About, Implement, and Optimize Sales Features

Agentforce Sales (formerly Sales Cloud) provides everything for the sales side of your business. Get started configuring Salesforce so your sales teams can generate the best leads, manage opportunities through the sales pipeline, and cultivate relationships with accounts. Plus, help your sales leaders forecast incoming revenue and manage sales territories.

Sales Cloud Basics

All resources indicated with an asterisk (*) require a Premier Success Plan or higher.

Set Your Team Up for Success

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Explore Capabilities & Use Cases

Video: Lightning Experience: Take It for a Spin

Trailhead: Agentforce Sales Basics

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Gauge Implementation Readiness

Plan Your Rollout

Video: Define Your Sales Processes

Trailblazer Community: Sales Cloud Getting Started

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Manage Changes

Trailhead: Sales Cloud Rollout Strategy

Trailhead: Sales Operations Use Case and Best Practices

Salesforce Blog: Build Your Admin Skills: User Management, Communication, and Change Management

Implement It Right the First Time

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Set Up and Configure

Set Up and Maintain Your Salesforce Org

Video: Data Visibility and Access

Trailhead: Agentforce Sales Configuration Basics

Video: New Admin Fast Start

Manage Accounts and Contacts

Video: Manage Leads

Opportunities

Email and Calendar Integrations

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Design Reports & Dashboards

Reports and Dashboards

Video: Design Reports and Dashboards

Trailhead: Reports & Dashboards for Lightning Experience

Video: Get Started with Sales Engagement Reporting

Outcome icon

Plan for Go Live

Trailhead: User Management

Manage Users Passwords

Trailhead: Salesforce Adoption Strategies

Get the Most from Sales Cloud

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Train and Enable Users

Trailhead: User Training and Enablement

Trailhead: Lightning Experience for Salesforce Classic Users

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Improve and Customize

Get to Know Salesforce Campaigns

Salesforce Forecasting

Enterprise Territory Management

Expert Coaching Session: Territory Management*

Trailhead: Salesforce Mobile App Basics

Optimize icon

Measure and Optimize System Performance

Expert Coaching Session: Health Check*

Keep Learning
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Explore more in Salesforce Help.

Sales Cloud Basics

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Drive successful outcomes with Salesforce resources.

 
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