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Requirements for Salesforce Maps Live Tracking
Ensure optimal tracking performance for your reps in the field when they meet minimum platform requirements for Live Tracking on the Salesforce Maps mobile app.
Required Editions
| View supported editions. |
The Salesforce Maps mobile app shares minimum platform requirements for devices and networks with the Salesforce mobile app, but with some exceptions. From time to time, Salesforce updates minimum platform requirements for both mobile apps.
Mobile Device and Operating System Requirements
For the best performance using Live Tracking on the Salesforce Maps mobile app, Salesforce requires any of these devices and their corresponding operating systems.
| Device | Operating System |
|---|---|
| iPhone 8 or newer | iOS 14.0 or later |
| Samsung Galaxy S models S9 or newer | Android 8.0 or later |
| Google Pixel 2 or newer |
While Salesforce doesn’t support using other devices and operating systems for Live Tracking, using them can still deliver adequate performance.
Wireless Network Coverage
Performance for Live Tracking depends on a number of factors, including:
- Availability of A Wi-Fi or cellular network connection
Salesforce requires connections to 4G LTE networks of 12 Mbps or faster.
- Your reps’ geographical location
- The communications infrastructure surrounding your reps’ geographical location
Expect differences in performance among your reps depending on their location, terrain, and the local communications infrastructure.
Availability of Mobile Apps
Live Tracking is available only in the standalone Salesforce Maps app.
The Salesforce Maps and Salesforce mobile apps aren’t available within Mainland China.
