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            Set Up Google Meet Integration

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            Set Up Google Meet Integration

            Turn on Google Meet integration for your Salesforce org. Accept the terms of service and enable video integration.

            Required Editions

            Available in: Lightning Experience
            Available in Einstein Conversation Insights, which is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions
            User Permissions Needed
            To enable Einstein Conversation Insights: Customize Application
            1. From Setup, in the Quick Find box, enter Google Meet Video Setup, and then select Google Meet Video Setup.
            2. Accept the terms of service.
            3. Optionally, add excluded email addresses and domains. Meetings with attendees on the excluded lists aren’t recorded.
            4. Turn on Google Meet integration.
              To improve speaker identification, we recommend turning on Einstein Activity Capture. Einstein Conversation Insights can use Einstein Activity Capture calendar integration to match call participants with existing contact records.

            After video recording providers are enabled at the org level, users need to connect their accounts to use them with Einstein Conversation Insights. Google Meet accounts can be connected to a single user only, and users can connect to only one Google Meet account at a time.

            Note
            Note For orgs using Vendor Transcript Processing, Google Meet supports transcription in English, French, German, Italian, Japanese, Korean, Portuguese, and Spanish. For the most up-to-date list of supported languages, visit Google Meet Help.
             
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