When an admin turns on the Google Meet integration, users with the correct permission
see a banner inviting them to connect their Google Meet accounts.
Required Editions
Available in: Lightning Experience
Available in Einstein Conversation Insights, which is available in
Starter, Pro, Enterprise, Performance,
Unlimited, and Agentforce 1 Sales Editions
User Permissions Needed
To enable Einstein Conversation Insights:
Customize Application
Note Users can connect to only one Google Meet account at a time. We don’t support connecting
multiple users to the same Google Meet account. We also don't support connecting a user to the
same Google Meet account from multiple Salesforce orgs.
Click Take Me There in the banner. Or, from Personal Settings, enter
Video Accounts in the Quick Find box, then select Video
Accounts.
Accept the terms of service.
Optionally, add excluded email addresses. Meetings with attendees on the excluded list
aren’t recorded.
To connect your account, click Connect.
When connecting to a video account, email addresses with special characters such as
the plus sign (+) aren't supported for ECI video call processing. This can result in
errors with matching emails and syncing video calls.
Tip If you use Einstein Conversation Insights and Google Meet is set up as a
recording source, your individual recorded meetings are available in the Video Calls
page.
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