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Manage Excluded Addresses and Domains for Video Integration Users
Video meetings aren't recorded if any meeting attendee is on an excluded email domain or address list. This Excluded Addresses list applies to all video integration users. Users can add email addresses to their own Excluded Addresses list.
Required Editions
| Available in: Lightning Experience |
| Available with Salesforce Meetings in Performance and Unlimited Editions when Einstein Activity Capture is enabled |
| Available with Einstein Conversation Insights, which is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions. |
| Available with Inbox in Sales Cloud, which is included in Performance and Unlimited Editions and available for an extra cost in Professional and Enterprise Editions. Inbox is also available for an extra cost in Service Cloud and Lightning Platform. |
| Available with Sales Engagement in Sales Cloud, which is included in Performance and Unlimited Editions and available for an extra cost in Professional and Enterprise Editions. Sales Engagement is also available for an extra cost in Service Cloud and Lightning Platform. |
| Available with Sales Cloud Einstein, which is available in: Performance and Unlimited Editions, and available for an extra cost in Enterprise Edition |
| User Permissions Needed | |
|---|---|
| To manage excluded addresses and domains: | Customize Application OR Modify All Data |
Use these steps to set up your company’s excluded email addresses and domains and to manage the exclusions after the initial installation.
- From Setup, enter Video Settings in the Quick Find box, then select the Video Setup page for a recording provider.
- Click the Excluded Addresses tab.
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Enter domains and email addresses in the Customer Domains, Internal Domains, and Email
Addresses fields.
Activity capture solutions, such as Einstein Activity Capture and Zoom integration, use the same Internal Domains list. Domains added or deleted from one feature affect all the solutions that use the Internal Domains list.
Meetings with only internal attendees are not processed or added to Salesforce. This does not include internal meetings with users who aren’t logged in with an internal domain. This might occur if users are logged in as a guest or are calling in from a meeting room. These calls are considered external and are processed.
Recorded meetings with only a single internal user (such as a sales pitch or other preparatory meeting) are processed like any other external meeting.
Video meetings aren't available if any meeting attendee is on an excluded email domain or address list. Typically, this scenario happens when attendees are external users.
You can specify excluded email addresses and domains before you turn on the video integration. Use the Excluded Addresses tab to manage the list of excluded addresses and domains.
When connecting to a video account, email addresses with special characters such as the plus sign (+) aren't supported for ECI video call processing. This can result in errors with matching emails and syncing video calls.
