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Disconnect Your Zoom Account in Salesforce
If you don’t use the Zoom features in Salesforce, you can disconnect your Zoom account.
Required Editions
| Available in: Lightning Experience |
| Available with Salesforce Meetings in Performance and Unlimited Editions when Einstein Activity Capture is enabled |
| Available with Einstein Conversation Insights, which is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions. |
| Available with Inbox in Sales Cloud, which is included in Performance and Unlimited Editions and available for an extra cost in Professional and Enterprise Editions. Inbox is also available for an extra cost in Service Cloud and Lightning Platform. |
| Available with Sales Engagement in Sales Cloud, which is included in Performance and Unlimited Editions and available for an extra cost in Professional and Enterprise Editions. Sales Engagement is also available for an extra cost in Service Cloud and Lightning Platform. |
| Available with Sales Cloud Einstein, which is available in: Performance and Unlimited Editions, and available for an extra cost in Enterprise Edition |
| User Permissions Needed | |
|---|---|
| To turn off Zoom video conferencing: | Customize Application OR Modify All Data |
- From Personal Settings, enter Video Accounts in the Quick Find box, then select Video Accounts.
-
Click Disconnect and confirm that you’re disabling Zoom integration
for your account.
You lose access to Zoom features in Salesforce, but you can still access existing recordings.
If your company’s Zoom integration is turned on, you can reconnect your Zoom account from Video Accounts in your personal settings.
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