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            Assign a Dialer Number

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            Assign a Dialer Number

            Assign a Dialer number from your personal settings so the calls you make and receive don’t appear to be coming from an unknown number.

            Required Editions

            Available in: Lightning Experience

            Available with Sales Cloud and Service Cloud in: Essentials, Professional, Enterprise, Performance, and Unlimited Editions

            Sales Dialer is available for an additional cost as an add-on license.
            User Permissions Needed
            To add the minutes related to Dialer calls: Access Dialer Minutes
            To make outbound Dialer calls: Access Dialer Outbound Calls
            To receive inbound Dialer calls: Access Dialer Inbound Calls
            To assign a Dialer number: Access Dialer Inbound Calls
            Important
            Important Sales Dialer is scheduled for retirement. No new features or enhancements are being added to Sales Dialer. Information regarding formal end-of-life for features is posted on Salesforce Active Product & Feature Retirements.

            To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Salesforce Voice. Salesforce Voice offers many of the telephony features that you love and more. See Get to Know Salesforce Voice.

            Note
            Note After assigning yourself a Dialer number, you can enter a unique custom number under Phone Number Settings. This allows you to display a separate number when making calls.

            Inbound calls made to the custom number go directly to the mobile or business line, not through Sales Dialer.

            1. From your personal settings, enter Dialer Settings in the Quick Find box, then select Dialer Settings.
            2. Click Find Now.
            3. Select your country and enter an area code to display a list of available numbers.
              Phone numbers are subject to availability, and numbers from all area codes may not be available.
            4. Select a number.
              Once you assign yourself a number, you can’t choose a new one or view available numbers.
            5. Click Save.

            See Also

             
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