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Service Cloud Voice for Sales
Integrate phone selling with Service Cloud Voice for Sales. Voice for Sales lets sales reps and other users can make and receive calls with their computer. Voice for Sales is completely integrated into Salesforce, providing a consistent experience for sales reps, managers, and customers.
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With Voice for Sales, you can assign individual inbound phone numbers to sales reps so that they can directly make and receive calls.
- Route Calls Directly to and from Sales Reps
Assign each sales rep a direct inward dialing (DID) phone number for inbound and outbound calls using Service Cloud Voice for Sales. For example, route inbound sales calls from existing customers directly to their account executives. When account executives or sales reps make outbound sales calls, their phone number appears as the caller ID. This setup is appropriate for use cases where reps need their own number for direct inbound and outbound calls.
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