Get your Dialer calls forwarded to your mobile phone or main business line so you never
miss a call. You can easily assign a forwarding number from your personal settings.
Required Editions
Available in: Lightning Experience
Available with Sales Cloud and Service Cloud in: Essentials,
Professional, Enterprise, Performance, and Unlimited
Editions
Sales Dialer is available for an additional cost as an add-on
license.
User Permissions Needed
To add the minutes related to Dialer calls:
Access Dialer Minutes
To make outbound Dialer calls:
Access Dialer Outbound Calls
To receive inbound Dialer calls:
Access Dialer Inbound Calls
Important Sales Dialer is scheduled for retirement. No new
features or enhancements are being added to Sales Dialer. Information regarding formal
end-of-life for features is posted on Salesforce Active Product & Feature Retirements.
To use
telephony features directly in Salesforce, we recommend that you modernize your experience
by moving to Salesforce Voice. Salesforce Voice offers many of the telephony
features that you love and more. See Get to Know Salesforce Voice.
When enabled, you receive calls simultaneously in your browser and on your forwarding
number.
From your personal settings, enter Dialer Settings in the
Quick Find box, then select Dialer Settings.
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