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            Release a Dialer Number

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            Release a Dialer Number

            Release a number from the Number Management page in Setup.

            Required Editions

            Available in: Lightning Experience

            Available with Sales Cloud and Service Cloud in: Essentials, Professional, Enterprise, Performance, and Unlimited Editions

            Sales Dialer is available for an additional cost as an add-on license.
            User Permissions Needed
            To enable Dialer features: Customize Application
            Important
            Important Sales Dialer is scheduled for retirement. No new features or enhancements are being added to Sales Dialer. Information regarding formal end-of-life for features is posted on Salesforce Active Product & Feature Retirements.

            To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Service Cloud Voice. Service Cloud Voice offers many of the telephony features that you love and more. See Get to Know Service Cloud Voice.

            Once you release a number, it can’t be recovered. You can still access calling data, but you can’t make calls with the number. Admins can release, at most, a single number for each user each month.

            Reassigning a number to another user is not yet supported.

            Released custom numbers can continue to be used if they’re still available.

            1. From Setup, enter Number Management in the Quick Find box, then select Number Management.
            2. Click action dropdown next to a number.
            3. Click Release.
             
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