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            Add Dialer to the Utility Bar

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            3. Seller Productivity

            Add Dialer to the Utility Bar

            Use the App Manager to make Dialer available from the utility bar at the bottom of the page. The utility bar gives your sales reps quick access to commonly used tools.

            Required Editions

            Available in: Lightning Experience

            Available with Sales Cloud and Service Cloud in: Essentials, Professional, Enterprise, Performance, and Unlimited Editions

            Sales Dialer is available for an additional cost as an add-on license.
            User Permissions Needed
            To enable Dialer features: Customize Application
            Important
            Important Sales Dialer is scheduled for retirement. No new features or enhancements are being added to Sales Dialer. Information regarding formal end-of-life for features is posted on Salesforce Active Product & Feature Retirements.

            To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Salesforce Voice. Salesforce Voice offers many of the telephony features that you love and more. See Get to Know Salesforce Voice.

            1. From Setup, enter App Manager in the Quick Find box, then select App Manager.
            2. Edit an existing Lightning app or click New Lightning App. You can also upgrade a custom Classic app to a Lightning app.
              If available, the Lightning Sales app contains numerous options preconfigured for sales users.
            3. On the Utility Items tab, click Add Utility Item and select Dialer.
            4. On the User Profiles tab, make the app available to relevant user profiles.
            5. Verify the other app details, including the app name, branding information, and available menu items.
            6. Save your changes.

            To verify your changes, from the App Launcher, find and open the app that has Sales Dialer enabled.

             
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