Loading
Sales Productivity
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Sales Dialer Troubleshooting Tips

            You are here:

            1. Salesforce Help
            2. Docs
            3. Seller Productivity

            Sales Dialer Troubleshooting Tips

            Make sure your environment is set up to use Dialer, and you have the most recent version of Chrome, Firefox, or Edge.

            Required Editions

            Available in: Lightning Experience

            Available with Sales Cloud and Service Cloud in: Essentials, Professional, Enterprise, Performance, and Unlimited Editions

            Sales Dialer is available for an additional cost as an add-on license.
            Important
            Important Sales Dialer is scheduled for retirement. No new features or enhancements are being added to Sales Dialer. Information regarding formal end-of-life for features is posted on Salesforce Active Product & Feature Retirements.

            To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Salesforce Voice. Salesforce Voice offers many of the telephony features that you love and more. See Get to Know Salesforce Voice.

            Problem Potential Solutions
            I can’t make a call.
            • Make sure you have a network connection.
            • Make sure you’ve granted your browser permission to access your microphone.
            • Check that Dialer is properly set up in your org.
            The audio is dropping in-and-out of my call. Check the quality of your network connection. It’s best to use a high speed or separate network for calling activity, or to prioritize Dialer traffic on your network.
            I’m getting one-way audio (on either end).
            • Make sure your microphone and speaker are attached and enabled, and that your microphone isn’t muted.
            • Check that you have opened the correct ports in your computer and network firewalls.
            The audio quality is poor on my call.
            • Use a wired USB headset over wireless or mobile headphones.
            • Try to reduce the noise in your area, and take calls in a quiet location.
            • Adjust the microphone and speaker volume settings.
            • If you’re using a wireless connection, switch to a hardwired connection with adequate bandwidth.
            • Turn off or disconnect other devices that may be using up bandwidth on your network.
            • Close extra applications and browser tabs to make sure your computer has enough resources to make a quality call.
            I’m having problems with ending or logging longer calls. You may be exceeding your org’s session timeout limit. If your org automatically logs out users after a short time, ongoing calls in inactive tabs aren’t logged properly. Keep the tab active or contact your Salesforce admin about modifying your org’s session security settings.
            I’m seeing an Internal Consistency Evaluator (ICE) error: ICE negotiation with Twilio failed Your network connectivity is poor, or your connection is being blocked by a firewall. Check your connection and try again. It may help to restart your browser or system. If the problem persists, contact your network administrator.
             
            Loading
            Salesforce Help | Article