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Agentforce Field Service and Operations
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            Optimize Asset Performance

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            Optimize Asset Performance

            Use out-of-the-box tools to predict maintenance needs, track asset reliability, configure an asset health score, record asset downtime, and track replacements.

            Required Editions

            Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
            The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
            • Asset Service Prediction
              Asset Service Prediction (ASP) harnesses the power of predictive analytics to forecast the probability of future work orders based on historical repair data from Salesforce Field Service. ASP delivers actionable insights, enabling technicians to achieve one-and-done service by addressing current and anticipated issues during a single visit. This approach saves on truck rolls, reduces asset downtime, and ultimately enhances customer satisfaction.
            • Track Asset Availability and Reliability in Field Service
              Obtain availability and reliability statistics to measure asset performance, efficiency, and depreciation.
            • Asset Health Score
              The Asset Health Score indicates the overall condition and performance of an asset.
            • Record Asset Downtime in Field Service
              Use the Asset Downtime Periods related list to record details of planned and unplanned downtime.
            • Track Asset Replacements
              When a customer’s asset needs to be replaced or upgraded, track the replacement in Salesforce on asset detail pages.
             
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