机器人的获取个案流会按优先级搜索个案和筛选器。它返回三个最近的高优先级个案，并将结果存储在 ID 列表变量中。
创建流后，在机器人中添加引用您的流的流操作对话框步骤，并将输出存储到 ID 列表机器人变量中。在关联的问题（动态）对话步骤中，在记录 ID 选项输入参数中引用相同的 ID 列表机器人变量。
更详细了解机器人获取个案示例流
在此示例中，获取记录元素“机器人获取个案”会搜索最近高优先级个案的个案对象。
它有选择地将个案记录中的 ID 字段存储在 CaseList 记录集合（或记录列表）变量中。
要将记录集合转换为记录 ID 列表，流会使用循环和分配元素。“将记录转换为记录 ID 列表”循环元素从 CaseList 记录集合变量中存储的每个个案记录中获取 ID 字段。“将个案 ID 分配到集合变量分配”元素会将从 CaseList 集合变量获取的每个记录 ID 字段添加到 CaseIdList 记录 ID 列表变量。
本文章是否解决您的问题？
请与我们共享您的想法，以便我们进行改进！
正在加载
Salesforce Help | Article
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
