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            Log Conversations in Bot Event Logs

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            Log Conversations in Bot Event Logs

            Use the Log Conversations setting to store conversation data from the Chat Transcript and Messaging Session objects in event logs. Then dig into bot sessions to troubleshoot your bot.

            Required Editions

            View supported editions.
            User Permissions Needed
            To build and manage Einstein Bots:

            Customize Application

            OR

            Modify Metadata

            OR

            Manage Bots

            Bot event logs allow you to review all bot conversation activity in one place. View the event logs for a bot in the Performance area of the Bot Builder. When the Log Conversations setting is enabled, you can click any Session ID to drill down and view customer input alongside bot messages and events. When the Log Conversations setting is disabled, Message, Input, and Output values are replaced with [logSensitiveData not allowed].

            When you create a bot, the Log Conversations setting is disabled by default. You can edit the Log Conversations setting for a bot on the Bot Overview page.

            1. From the Bot Builder menu, select Overview.
            2. In the Settings section, to edit the Log Conversations panel, click The Edit button.
            3. Select or deselect Store Einstein Bots conversation data.
            4. To save your changes, click Save icon.
              The log conversations setting on the Overview page

            The Log Conversations setting applies to Einstein Bot event logs only. Conversation data from Chat and Messaging sessions is stored based on the default settings for each channel your bot is connected to.

            See Also

             
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