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Manage Intent Data in Einstein Intent Sets

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Manage Intent Data in Einstein Intent Sets

Learn how to use bulk actions in Einstein Intent Sets to move utterances, assign languages, or delete utterances.

Required Editions

View supported editions.
User Permissions Needed
To build and manage Einstein Bots:

Customize Application

OR

Modify Metadata

OR

Manage Bots
To manage intent sets and bot training:

Customize Application

OR

Modify Metadata

OR

Manage Bots

OR

Manage Bots Training Data
Note
Note Starting in Summer ’21, utterances are assigned to languages. If utterances exist in your org before Summer ’21, they’re identified as an unassigned language. All new utterances require a language, and we recommend that you assign languages to any existing unassigned utterances.
  1. From Setup, in the Quick Find box, enter Einstein Intent Sets, and then select Einstein Intent Sets.
  2. Click the down button next to the intent set, and click Edit. Click the down button next to the intent you want to update, and click Edit.
  3. Filter the list of utterances by language using the Language dropdown.
  4. Use the checkboxes to select the utterances to bulk edit and click the global action buttons.
    • Assign Language: Assigns a language to the selected utterances. You can select Clone selected utterances and preserve the original utterances to make a copy of the selected utterances and assign the language to the copies. Bots built to handle multiple dialects can quickly generate utterances using this feature.
    • Reassign Utterances: Moves the selected utterances to a new intent or intent set.
    • Delete Utterances: Deletes the selected utterances.
    Select multiple utterances and take action in bulk.
 
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