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            Setting System Bot Dialogs

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            Setting System Bot Dialogs

            System Bot Dialogs help guide the bot through the conversation flow, and you can assign custom dialogs as system dialogs to customize the experience.

            Required Editions

            View supported editions.
            User Permissions Needed
            To build and manage Einstein Bots:

            Customize Application

            OR

            Modify Metadata

            OR

            Manage Bots
            1. On the Dialogs panel, click Action menu next to the dialog you wish to set as a System Bot Dialog.
            2. Click Set as to define which system dialog to set.
             
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            Salesforce Help | Article