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            Add Quick Actions to the Case Page Layout for Lightning Experience

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            Add Quick Actions to the Case Page Layout for Lightning Experience

            Make actions available to your service reps by adding them to the Salesforce Mobile and Lightning Experience Actions section in the case page layout.

            Required Editions

            View supported editions.
            User Permissions Needed
            To edit a page layout: Customize Application

            You can add standard actions and custom actions to the page layout. When you create a custom action, it appears in the palette.

            You can drag actions from the palette to the page layout.

            Important
            Important You can add an LWC quick action to the highlights panel of a case record page if you create it as a dynamic action in Lightning App Builder. You can't use the page layout to add an LWC quick action to the highlights panel of a case record.
            1. From Setup, click the Object Manager tab. Select Cases, and then open the Case Page Layouts setup page.
            2. Select the page layout that you want to add the action to, and then click Edit.
            3. Add quick actions to the case page layout.
              1. Click Mobile & Lightning Actions.
              2. Drag the action into the Salesforce Mobile and Lightning Experience Actions section, and then place the action where you want it to appear.
                Case Page Layout showing how to drag a field into the Mobile and Lightning Actions section
              3. Save your changes.
             
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            Salesforce Help | Article