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            Cases Home

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            1. Salesforce Help
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            3. Agentforce Service

            Cases Home

            From the Cases home page, you can create, locate, and edit cases.

            Required Editions

            View supported editions.
            User Permissions Needed
            To view cases: Read on cases
            To create cases: Create on cases

            In addition, case home lets you jump to case reports and mass delete cases or mass email contacts on cases.

             
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            Salesforce Help | Article