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            Related Cases

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            Related Cases

            When a case is associated with a parent case, it signifies a relationship between cases. The relationship can be a grouping of similar cases for easy tracking, or a division of one case into multiple cases for various users to resolve.

            Required Editions

            View supported editions.
            User Permissions Needed
            To view cases: Read on cases
            To create cases: Create on cases

            If set up by your administrator, case detail pages include a Related Cases related list, which displays all cases directly below a parent case in a case hierarchy. Cases can be associated with each other via the Parent Case lookup field on a case edit page.

            From the Related Cases related list, click:

            To perform mass actions from the Related Cases related list, select the checkboxes next to the cases you wish to update, and click:

            • Close to close the selected cases using the values you specify.
            • Change Owner to assign the cases to the one user or queue you specify.
            • Change Status to change the Status of the cases to the value you specify.

            See Also

             
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            Salesforce Help | Article