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            Update Your Einstein Classification Model

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            Update Your Einstein Classification Model

            Update an active Einstein classification model to add or remove fields, change which cases it applies to, or adjust field prediction settings.

            Required Editions

            View supported editions.
            User Permissions Needed
            To build and manage Einstein Case Classification and Einstein Case Wrap-Up:

            View Setup

            AND

            Customize Application

            AND

            Manage Profiles and Permission Sets

            AND

            Edit on cases OR Modify All Data
            Model details page with the setup tab, pause button and action menu highlighted.
            to... Follow these steps
            Pause and reactivate predictions.
            1. Select Pause (1).When a model is paused, service reps don’t see its predictions on cases in the console.
            2. To resume predictions, Select Activate.
            Turn on predictions for a new field.
            1. Select Pause (1).
            2. Under Configure Data, select Edit.
            3. Go through the steps. When you reach the step to add fields, select any that you want to add.
            4. Select Next and then Finish. Rebuild and reactivate the model to show predictions on the fields you added.
            Turn off predictions for a field.
            1. In the field’s action menu, select Remove (2).
            2. Rebuild and reactivate the model. If it’s part of another active model, your service reps still see predictions on the field that you removed.

            If a model has only one field, removing the field deletes the model. If a model has multiple fields, removing one deactivates the model.

            Change a field’s prediction settings.

            See Configure Automated Field Predictions.
            Change which cases receive predictions or which cases Einstein learns from.

            Einstein makes predictions only on cases that match your model’s segment criteria. If you don’t define a segment, Einstein makes predictions on all new cases. Defining example cases doesn’t affect which cases get predictions.

            1. Select Pause (1).
            2. Under Configure Data, select Edit.
            3. To show predictions on all new cases, select Yes, use all case data. To show predictions on only some cases, select No, focus on a segment (advanced option), and then enter your filter criteria. Your segment criteria also limits which cases Einstein learns from.
            4. Go through the remaining steps, and then rebuild and reactivate the model. When the model is active again, service reps see predictions only on the cases that match your filter criteria.
             
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