Customer Signals Intelligence

Filter the analytics charts and metrics in the dashboard based on Channel for a specific time period and select a period to compare the metrics performance.

• View the CSAT and NPS for various KPIs such as customer satisfaction, responses, interactions, and sentiments. You can also compare the KPIs performance for the selected duration to a previous period.
• View the total number of customer responses and the distribution of responses based on sentiment such as mixed, negative, or positive.
• View the customer sentiment based on contact reasons, product, entity, and key phrases.
• View the overall sentiment of customers for each location.
• View the customer sentiment for each interaction by service reps.
• View the trends for sentiment, CSAT, and NPS to analyze changes in customer feedback over time.
• Use the Create Records button to create multiple cases simultaneously directly from the Customer Signals Intelligence dashboard.

The dashboard also offers quick navigation to the Customer Watchlist and Product Insights dashboards for seamless access to key data.

• Key Performance Indicators in Customer Signals Intelligence Dashboard
  Learn about the key metrics on the Customer Signals Intelligence dashboard.