Work with Keyboard Shortcuts in a Salesforce Console in Salesforce Classic

Keyboard shortcuts can make working with a console more efficient. For example, instead of typing case details and then using a mouse to click Save, an administrator can create a shortcut so that you can type case details and press Ctrl+S to save cases without switching to your mouse. Only administrators can create or customize shortcuts.

To view an overlay that lists shortcuts for a console, press Shift+K or click and select Show Keyboard Shortcuts. If a shortcut appears dimmed on the overlay, it hasn’t been enabled or it’s been customized.

Keyboard shortcuts aren’t case sensitive, even when you press Shift before a letter key. For example, Shift+b is the same as Shift+B. If Ctrl, Alt, or Shift is in a keyboard shortcut, the sequence of those keys doesn’t matter. For example, Ctrl+Alt+A is the same as Alt+Ctrl+A.