Legacy Agent Console

Note As of the Spring ’15 release, Agent console is not available to new organizations.

The newer Salesforce console improves the Agent console by providing you with more options and more advanced technologies. See Salesforce Console.

You can set up the Agent console to display the information most important to your work according to your business needs.

• Agent Console Concepts
  Review the following terminology used to describe the components of the Agent console.
• Set Up the Agent Console
  You can quickly set up the Agent console so that users have all the information they need on one screen when working with Salesforce.
• Navigate Within the Agent Console
  What you click in the Agent console determines which frame a record displays in.
• Display the Agent Console
  You can start using the Agent console after your administrator has set it up.
• Use the Agent Console List View
  The Agent console’s list view lets you quickly perform actions within Salesforce without leaving the console.
• Agent Console FAQ
  Frequently asked question about the Agent Console.