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Customize Your Lightning Console App with Utilities
The utility bar is a great way to give your console users quick access to productivity tools, like softphones and History. It appears as a fixed footer in your Lightning console app and opens utilities in docked panels. Some utilities support pop-out, which lets them open in a new browser window.
Required Editions
| Available in: Lightning Experience |
Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions Lightning console apps are available for an extra cost to users with Salesforce Platform user licenses for certain products. Some restrictions apply. For pricing details, contact your Salesforce account executive. |
| User Permissions Needed | |
|---|---|
| To view apps: | View Setup and Configuration |
| To manage apps: | Customize Application |
To add a utility bar to your Lightning console app, edit the app from the App Manager page in Setup.
When creating a utility bar for your app, keep these things in mind:
- Utility bars created using the Lightning App Wizard or in the Lightning App Builder can be assigned to only one Lightning app. However, utility bars created using the API can be assigned to multiple Lightning apps.
- The utility bar doesn’t support Visualforce pages or components.
- The utility bar doesn’t fully support the Chatter Publisher and Feed components.
- The History utility works in Lightning console apps only.
- The Omni-Channel utility works in the Lightning Service Console app only.
- The Notes utility opens a docked panel when you create a note. Your work is automatically saved as you compose. If you open the same note from the utility while the panel is still active, a duplicate panel appears. To avoid confusion, compose your note in one panel and close it before opening the note again in the utility.
- The default utility bar alignment matches the user’s language setting alignment. For example, English is read left to right. If you select Default and a user’s language is set to English, the utility bar appears at the bottom of the left side of the screen. If you select Mirrored, the utility bar appears at the bottom of the right side of the screen.
- History Utility for Lightning Console Apps
The History utility lets your Lightning console users see their recently visited primary tabs and subtabs from a console utility bar. - Softphones for Lightning Console Apps
Softphone utilities let your Lightning console users make calls directly from Salesforce. - Omni-Channel Component for Lightning Console Apps
The Omni-Channel component lets your Lightning console users receive work requests routed through Omni-Channel. - Macros Utility for Lightning Apps
The Macros utility lets you complete repetitive tasks in a single click. You can add the Macros utility to any Lightning app, including apps with standard navigation and console navigation.
