The Omni-Channel component lets your Lightning console users receive work requests
routed through Omni-Channel.
Required Editions
Lightning Service Console is available in: Lightning Experience
Available in: Essentials, Professional, Enterprise,
Performance, Unlimited, and Developer Editions with Service
Cloud
Agents can use the Omni-Channel component in a sidebar layout (recommended) or in the
utility-bar footer to set their presence status and accept or decline work depending on
their Omni-Channel settings.
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