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What Features Are Available in Lightning Console Apps?
Lightning console apps don’t yet have full parity with Salesforce Classic console apps. Some features available in Salesforce Classic console apps aren’t available in Lightning console apps.
Required Editions
| Available in: Lightning Experience |
Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions Lightning console apps are available for an extra cost to users with Salesforce Platform user licenses for certain products. Some restrictions apply. For pricing details, contact your Salesforce account executive. |
| Feature or Setting | Available in Salesforce Classic console apps? | Available in Lightning Experience console apps? | Notes |
|---|---|---|---|
| General functionality and customization | |||
| Split view placement | Yes | Yes | In Salesforce Classic, this feature is called pinned lists, and you configure it with the Choose List Placement setting. In Lightning Experience, split view is enabled by default, and users can open or minimize split view. The Salesforce Classic Pinned to Top setting isn’t available in Lightning Experience. |
| Resizeable split view | Yes | No | In Salesforce Classic, you can adjust the width of a pinned list. In Lightning Experience, you can’t adjust the width of split view. |
| Custom keyboard shortcuts | Yes | Partial | In Lightning Experience, background utility items can be used to customize keyboard shortcuts. |
| Keyboard shortcut overrides | Yes | No | |
| Interaction logs | Yes | No | |
| Dynamic list updates (push notifications) | Yes | No | |
| Dynamic record updates (push notifications) | Yes | No | |
| Forget open tabs | Yes | No | As a workaround, use a background utility item to control your tabs. |
| Tab limits | Yes | Partial | In Lightning Experience, you can limit tabs using background utility items. |
| Close all tabs | Yes | Partial | In Salesforce Classic, Close all primary tabs
is an option when selecting In Lightning Experience, you can close all tabs with the Shift+w keyboard shortcut. |
| Save user sessions | Yes | Different | In Salesforce Classic, you can disable saving user sessions. In Lightning Experience, console apps always open the tabs you last opened. |
| Tab preview on hover | Yes | No | |
| Third-party domain workspace tabs and subtabs (allowed domains) | Yes | Different | Use the openTab or openSubtab JavaScript API methods to open web tabs inside Lightning console apps. Third-party domains must be allowlisted in the Trusted URLs list to be used with openTab and openSubtab in Lightning Experience. |
| Console API (JavaScript APIs for navigation and utilities) | Yes | Different | Two APIs interact with Salesforce console apps: the Salesforce Console Integration Toolkit (used in Salesforce Classic) and the Lightning Console JavaScript API (used in Lightning Experience). For more information about both APIs, see the Salesforce Console Developer Guide. |
| Internet Explorer 11 support | Yes | Yes | You can access Lightning console apps in IE11, but expect significant performance issues. We recommend using a different browser. Keep in mind that support for IE11 ends on December 16, 2017, unless you opt in to extend support. If you opt in to Extended Support for IE11, you can continue to use IE11 to access Lightning Experience until December 31, 2020. |
| Utility functionality | |||
| Notes utility | No | Yes | In Lightning Experience, use the Notes utility to create, view, and associate notes with records. |
| Background utility items | No | Yes | Background utility items run without a visible button in the utility bar. They add functionality to a Lightning console app without cluttering the user experience. |
| Support for multiple lines of text | Yes | No | |
| Component functionality | |||
| Region presentation—size | Yes | No | In Salesforce Classic, you can adjust the size of a component. In Lightning Experience, the page template for your record page determines the size of the component region. For example, the three column page template provides a main column width of 50%, and the side columns widths are each 25%. You can’t collapse or adjust region size. To view the available page templates, create a page in Lightning App Builder. |
| Pinned region in custom templates | Yes | No | |
| Multi-monitor—pop-out workspaces | Yes | No | In Salesforce Classic, this feature is called multi-monitor components. |
| Visualforce overrides | Yes | Partial | The delete action isn’t supported. |
| Lightning component overrides | No | Yes | Action overrides that use Lightning components for View, New, Edit, and Tab are supported in Lightning console apps. When a user performs an action that’s overridden with a Lightning component, the content from the custom action appears in a tab or subtab. When the split view is open, tab action overrides load the Lightning component in a split-view container that is 400-pixels wide. |
| Collapsible regions | Yes | No | |
| Service Console functionality | |||
| Service-specific Setup flows | No | Yes | In Lightning Experience, the Service Console app comes with Service-specific setup flows to get you up and running quickly. The flows walk you through setting up Email-to-Case, integrating with Twitter and Facebook, creating an Experience Builder site, and enabling Lightning Knowledge, Chat, and Omni-Channel. |
| Knowledge component | Yes | Yes | In Salesforce Classic, this feature is called the Knowledge One sidebar component. In Lightning Experience, use Lightning App Builder to add the Knowledge component to the case page. Lightning Knowledge is different from Knowledge in Salesforce Classic. Learn more. |
| Omni-Channel utility | Yes | Yes | In Salesforce Classic, this feature is called the Omni-Channel footer component. |
| Chat | Yes | Yes | In Lightning Experience, Chat works a bit differently. Learn more. Chat is available only in the Lightning Service Console app. |
| Sales Console functionality | |||
| Person accounts | Yes | Different | Lightning console apps support person accounts with some differences. Person accounts don’t have the same three-column layout as business accounts. Use the Lightning App Builder to create the desired layout, and then assign it to appropriate console app and the person account record type.Person account records that display in a contact’s Related Record components are read-only. https://help.salesforce.com/articleView?id=console_lex_limitations.htm&language=en_US. |
| Forecasts | No | Yes | In Lightning Experience, add forecasts to your console app from the App Manager in Setup. |
