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Keyboard Shortcuts for Lightning Console Apps
Use keyboard shortcuts to work efficiently in Lightning console apps. Shortcuts help you navigate and work with records faster and without using your mouse. You can use these shortcuts with your web browser shortcuts.
Required Editions
| Available in: Lightning Experience |
Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions Lightning console apps are available for an extra cost to users with Salesforce Platform user licenses for certain products. Some restrictions apply. For pricing details, contact your Salesforce account executive. |
- You can’t customize keyboard shortcuts in Lightning Experience.
- Keyboard shortcuts are enabled by default. To prevent interference with assistive tools such as screen readers, you can disable keyboard shortcuts. From the global header, select the Help Menu. Then click View Keyboard Shortcuts and switch off keyboard shortcuts. If you use different web browsers, disable keyboard shortcuts for each browser separately.
- Keyboard shortcuts aren’t case-sensitive. For example, Shift+B is the same as Shift+b. If Ctrl, Alt, or Shift is part of the shortcut, the sequence of the keys doesn’t matter. For example, Ctrl+Alt+A is the same as Alt+Ctrl+A.
- For shortcuts that specify “then,” release the first key, or key combo, before typing the next key. The comma isn’t part of the shortcut.
- Keyboard shortcuts are supported on U.S. and U.K. keyboards. Shortcuts that include / (forward slash) and . (period) aren't supported on other language keyboards.
- Lightning Experience keyboard shortcuts don’t work on Salesforce Classic apps viewed in Lightning Experience or in Visualforce or iFramed components.
| Command | Description | Shortcut |
|---|---|---|
| Global | ||
| Close or deselect | Close or deselect a window. You can’t close some windows and dialogs with this shortcut. |
Esc |
| Copy URL for active tab | Copy the URL for the tab that’s in focus. | Windows: Ctrl+c, then s macOS: Cmd+c, then s |
| Copy URL for active workspace tab and subtabs | Copy the URL for the focused workspace tab, including its related subtabs. | Windows: Ctrl+c, then w macOS: Cmd+c, then w |
| Edit | Edit a record. This shortcut doesn’t work with Lightning Knowledge articles, reports, dashboards, feed items, approval requests, and email messages. |
e |
| Insert quick text | Displays the quick text browser. Use the browser to find, preview, and insert quick text. | Windows: Ctrl+. macOS: Cmd+. |
| Open or close History | Opens or closes the History utility. | h |
| Open or close Macros | Opens or closes the Macros utility. | m |
| Open or close Notes | Opens or closes the Notes utility. To use this shortcut, first open the utility. |
n |
| Open or close Omni-Channel | Opens or closes the Omni-Channel utility. This shortcut works in the Service Console app only. |
o |
| Post to feed | Submits a post or comment. You can submit posts, comments, and questions with details. This shortcut doesn’t work on other publisher actions, such as emails and polls. |
Windows: Ctrl+Enter macOS: Cmd+Enter |
| Save | Save a record. Your focus must be on a field. |
Windows: Ctrl+s macOS: Cmd+s |
| Search | Places your cursor in the search box. | / |
| Show shortcut menu | Displays the available shortcuts in a modal window. | Windows: Ctrl+/ macOS: Cmd+/ |
| Navigation | ||
| Focus notifications | Focuses the notification panel. Press the shortcut again to focus the next notification. | c |
| Focus notifications (reverse order) | Focuses the notification panel. Press the shortcut again to focus the previous notification. | Shift+c |
| Go to composer window | Goes to the docked composer window. | g, then d |
| Go to item menu | Opens the item menu and places your cursor on the first item. Use the arrow keys to switch items. To open an item, press Enter. |
g, then i |
| Go to selected navigation item | Opens or moves the focus to the selected navigation item. | g, then l |
| Go to publisher | Takes you to the publisher. If your publisher has multiple actions, you can use the Tab and arrow keys to navigate within the publisher. |
g, then p |
| Go to subtab | Moves the focus to the active subtab. | g, then s |
| Go to utility bar | Goes to the utility bar. | g, then u |
| Go to workspace tab | Moves the focus to the active workspace tab. | g, then w |
| “Go to” modifier for dialogs, forms, and input fields | When inside a dialog, form, or input field, use this shortcut to start a “go to” command instead of g. | Windows: Ctrl+Alt+g macOS: Cmd+Opt+g |
| Open nav item in a new workspace tab | Opens the selected nav item in a new workspace tab. | Windows: Ctrl+Mouse Click macOS: Cmd+Mouse Click |
| Open link in an inactive tab | Opens the selected link in a workspace tab or subtab without shifting focus to the new tab. Note Not supported for Microsoft® Internet Explorer® 11 or Microsoft®
Edge. |
Windows: Ctrl+Mouse Click macOS: Cmd+Mouse Click |
| Switch tabs | Switch between workspace tabs and subtabs. To switch, your focus must be on the tab itself. |
Left Arrow or Right Arrow |
| Tabs | ||
| Close workspace tab | Closes the current workspace tab, including its subtabs. | Shift+x |
| Close all tabs | Closes all unpinned tabs. | Shift+w |
| Refresh tab | Refreshes the current workspace tab, including its subtabs. | Shift+r |
