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使用 Open CTI 从呼叫中心致电
通过电话帮助客户。使用 Open CTI 将电话系统连接到 Salesforce。然后,使用呼叫中心进行设置。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
通过电话帮助客户。使用 Open CTI 将电话系统连接到 Salesforce。然后,使用呼叫中心进行设置。
| 查看支持版本。 |
为了使联系中心用户能够利用最新的电话渠道创新,Salesforce 建议您通过迁移到 Salesforce 语音来实现体验的现代化。Salesforce 语音提供了许多您喜欢的开放式 CTI 功能等。与开放式 CTI 不同,Salesforce 语音与全方位和服务指挥中心本地集成,为所有数字渠道的联系中心代表和主管提供无缝体验。请参阅了解 Salesforce Voice。

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