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          Download Conversation Data Using Bulk Export Tool

          Download Conversation Data Using Bulk Export Tool

          This is a utility designed for you to download a complete, historical archive of all your conversation data.

          Use this tool for tasks that require a full, offline copy of your data, such as fulfilling a legal compliance request, migrating historical data to a new data warehouse, or creating long-term backups for data retention policies.

          This tool isn’t for frequent reporting or analysis. A complete export can only be run once every 7 days. This limitation reinforces its purpose as an archival tool, not a regular reporting utility.

          For more information, see Export Conversation Transcripts.

          Considerations for Bulk Export Tool

          • Conversation export isn’t supported in sandboxes.
          • Conversation transcripts don’t count towards your Salesforce org’s storage limits.
           
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          Salesforce Help | Article