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            Add Service Catalog Pages and Components to Your Employee Service Site

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            Add Service Catalog Pages and Components to Your Employee Service Site

            Create the Service Catalog and My Service Catalog Request pages and components in your Employee Service Site using the Digital Experiences site builder.

            Required Editions

            User Permissions and Permission set Licenses Needed
            To install Service Catalog pages and components:
            • Employee Productivity Plus permission set license or the ITSC Endpoint Add-on
            • Permissions and licenses associated with the Employee Workspace Admin persona for Employee Concierge.

            Service Catalog must be enabled in your org to assign the Service Catalog permissions and licenses.

            Several Digital Experience pages make up the Service Catalog and My Service Catalog Request pages. Create these pages using the Digital Experiences site builder.

            1. Service Catalog Request Detail
            2. My Service Catalog Request Details
            3. My Service Catalog Request List
            4. Service Catalog Categories
            5. Service Catalog Item

            The steps take you through creating each page in the listed order. Be sure to create each page in its listed order as it properly generates the Service Catalog and My Service Catalog Request page’s in your Employee Service site.

            1. From Setup, in the Quick Find box, enter All Sites, and then select All Sites.
            2. Next to the name of your Employee Service site, click Builder.
            3. Create the Service Catalog Request Detail page.
              1. From the Home dropdown, select + New Page.
                ec_home_page_icon.png
              2. In the New Page window, set these configurations in the workflow.
                1. Select Object Pages.
                2. In the search box, enter Service Catalog, and select Service Catalog Request.
                3. Click Create.
                4. From the page description for the New Object Page, click Create.
                The New Page window closes, and the Service Catalog Detail page opens.
                ec_sc_request_detail_page.png
            4. Create the My Service Catalog Request Details page variation.
              1. Click Theme settings icon, and from the Page Variations menu, click + New Page Variation.
                ec_sc_request_detail.png
              2. From the New Page Variation window, set these configurations in the workflow.
                1. Select Flexible Layout, and then click Next.
                2. Name the page My Service Catalog Request Detail.
                3. Click Create.
                The New Page Variation window closes, and the My Service Catalog Request Details page variation opens.
                ec_sc_my_req_details.png
              3. Click Theme settings icon to open the Page Variations menu.
                ec_sc_request_detail_4c.png
              4. From the My Service Catalog Request Detail dropdown, select Set to Default.
                ec_sc_request_detail_default.png
              5. From the Experience Builder canvas, assign a double column layout and a column distribution of four columns on the left and eight columns on the right.
                To set the column distribution, move the column divider to the left of the preset distribution.
                ec_sc_column_distb.png
              6. Click Experience Builder components icon on the left side bar, and enter Request List in the Components search box.
              7. Select Request List and place it on the left side of the builder canvas.
                ec_sc_request_list_canvas.png
              8. Click Experience Builder components icon on the left side bar, and enter Request Details in the search box.
              9. Select Request Details and place it on the right side of the builder canvas.
                ec_sc_reqest_details_canvas.png
              Your setup of the My Service Catalog Request Detail page variation is complete.
              ec_sc_my_req_details_complete.png
            5. Create the My Service Catalog Request List page variation.
              1. Click Theme settings icon, and from the Page Variations menu, click + New Page Variation.
                ec_sc_request_list_5a.png
              2. In the New Page Variation window, set these configurations in the workflow.
                1. Select Flexible Layout, and click Next.
                2. For the page name, enter My Service Catalog Request List.
                3. Click Create.

                The New Page Variation window closes, and the My Service Catalog Request List page opens.

                ec_sc_my_req_list.png
              3. Click Theme settings icon to open the Page Variations menu.
                ec_sc_request_detail_small_snap_shot
              4. From the My Service Catalog Request List dropdown, select Set to Default.
                ec_sc_request_detail_default.png
              5. Click Experience Builder components icon on the left side bar, and enter Request List in the Components search box.
              6. Select Request List and place it on the builder canvas.
                ec_sc_reqest_list_canvas

              Your setup of the My Service Catalog Request List page variation is complete.

              ec_sc_my_request_list_complete.png
            6. Create the Service Catalog Categories page.
              1. Click Service Catalog Request Detail in the builder page menu, and then click + New Page.
                ec_sc_request_list_new_pg.png
              2. In the New Page window, set these configurations in the workflow.
                1. Select Standard Page.
                2. Click + New Blank Page.
                3. Select Flexible Layout, and click Next.
                4. For the page name, enter Service Catalog Categories.
                5. Click Create.

                The New Page window closes, and the Service Catalog Categories page opens.

                ec_sc_categories_page.png
              3. Click Theme settings icon to open the Page Variations menu.
                ec_sc_scc_page_var.png
              4. From the Service Catalog Categories dropdown, click Edit.
                ec_sc_catalog_categories_edit.png
                The Service Catalog Categories page refreshes.
              5. Click
                Experience Builder components icon
                in the left side bar, and enter Service Catalog Categories in the Components search box.
              6. Select Service Catalog Categories to place it on the builder canvas.
                ec_sc_catalog_catagories_canvas.png
                The Service Catalog Categories settings window opens in Digital Experience site builder. If it doesn’t open, click the title of the component or refresh the page.
              7. In the Service Catalog Categories settings window, enter Service_Catalog_Item__c for the Catalog Item Page Name.
                ec_sc_catalog_categories_API.png
              Your setup of the Service Catalog Categories page is complete.
              ec_sc_catalog_categories_complete.png
            7. Create the Service Catalog Item page.
              1. In the builder page menu, select Service Catalog Categories, and then click + New Page.
                ec_sc_catalog_item.png
              2. In the New Page Variation window, set these configurations in the workflow.
                1. Select Standard Page.
                2. Click + New Blank Page.
                3. Select Flexible Layout, and click Next.
                4. Name your page Service Catalog Item.
                5. Click Create.

                The Service Catalog Item page opens.

                c_sc_catalog_item.png
              3. Click Theme settings icon to open the Page Variations menu.
              4. In the Service Catalog Item dropdown, click Edit.
                c_sc_item_edit.png
                The Service Catalog Item page refreshes.
              5. Click
                Experience Builder components icon
                in the left side bar, enter Service Catalog Item in the Components search box.
              6. Select Service Catalog Item and place it on the builder canvas.
                ec_sc_catalog_item_canvas.png

                The Service Catalog Item settings window opens. If it doesn’t open, click the title of the component or refresh the page.

              7. In the Service Catalog Item settings window, enter Service_Catalog_Categories__c for Catalog Categories Page Name.
                ec_sc_catalog_categories_API.png
              Your setup of the Service Catalog Item page is complete.
              ec_sc_item_complete.png

            When you complete the steps, your setup of the Service Catalog pages, page variations, and components is complete. However, the pages don’t show in the Digital Experience site builder until you add the pages to your navigation bar.

            To confirm your setup of your Service Catalog pages and page variations, check that the Pages dropdown lists the Digital Experience site pages you created.

            Example
            Example
            ec_sc_add_service_pgs_comps_final.png
             
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