Set Up Your Employee Service Site

After you’ve set up Employee Concierge in Salesforce CRM, the next Employee Concierge set up tasks require building your Employee Service site with the Experience Builder from Experience Cloud.

Employee Service uses Salesforce Experience Cloud to build, customize, and manage your Employee Service site. The Employee Service site contains the Employee Concierge features of a searchable knowledge base, ticketing system, and service console so your employees can find dedicated support and solutions.

Employee Service uses the Employee Service template to package custom pages and components for Employee Concierge and Service Catalog. In addition, we offer support for our custom pages and components with Experience Cloud templates and themes. Depending on your version of Employee Concierge and the template you choose, manual setup is required.

Note HR Service Center doesn’t have pre-configured custom pages and components. Manual setup is required.

To get started building your Employee Service site, review the available templates and themes available to from Experience Cloud and Employee Service, and then review the Employee Service site setup table to determine and complete your setup steps.

• Getting Oriented with the Employee Service Site
  Prepare for your Employee Service setup by learning the basics of the Employee Service site.
• Build Your Employee Service Site
  Set up your Employee Service site to provide employees a help center for them to ask general questions, receive technical support, and create service requests.