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Customer Service Template and Custom Components
The Customer Service template from Experience Cloud provides flexibility for using Employee Service custom components and pages in a standard Salesforce template.
This table shows the Employee Service custom components that are supported for each Experience Cloud theme in the Customer Service template. Keep in mind that manual setup and configuration are required for all Employee Service custom pages and components. To benefit from automated configuration and setup, use the Employee Service template.
| Employee Service Custom Component | Customer Service Theme | Ember Theme | Cyprus Theme | Webster Theme | JePson Theme | Citizen Theme | Stella Theme |
|---|---|---|---|---|---|---|---|
| Chatter Feed |
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| Search Box |
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| Search Results |
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| Knowledge Article |
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| Article Detail |
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| Concierge New Ticket Form |
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| Concierge New Ticket Attachment Input and List |
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| My Support Tickets List |
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| My Support Tickets Header |
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| My Support Tickets Ticket Feed |
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| My Support Tickets Ticket Details |
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| Custom Files Related List |
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| Request List |
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| Request Details |
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| Featured Catalogs |
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| Service Catalog Categories |
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| Service Catalog Item |
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| Welcome Hero Banner |
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| App List |
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| Pinned Apps |
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| Pinned Apps Lite |
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| Employee Profile |
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| Employee Profile Personal Information |
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| Employee Profile Page Header |
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| Employee Lite Profile |
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| About Me |
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| Portfolio |
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| Portfolio Item List View |
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| Portfolio Item Detail |
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| Welcome Task |
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| Employee Onboarding Checklist |
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| Flow Modal Listener |
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| Flow Modal Loader |
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| Flow loader |
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| Employee Concierge Bot |
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