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Enable Knowledge Access for Knowledge Authors
To create and manage knowledge articles, enable knowledge access for all Knowledge Authors and IT Agents.
- From Setup, use Quick Find to search for and select Users.
- Click Edit next to the user’s name.
- Select the Knowledge User checkbox.
- Save your changes.
Note The Knowledge User setting is automatically enabled for the Employee Workspace Admin that
installs the Employee Concierge package. Enable this setting for any other Workspace Admins who
need to author or manage knowledge articles.
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