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            Verify the Employee Service Pages and Components Installation

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            Verify the Employee Service Pages and Components Installation

            From the Experience Builder, confirm that the Employee Concierge and Service Catalog pages and components were installed successfully.

            Note
            Note Be sure that you complete the steps only if you have the Employee Service template. In addition, make sure you have set your Employee Workspace administration settings.
            1. From Setup, in the Quick Find box, enter All Sites, and then select All Sites.
            2. Next to the name of your Employee Workspace site, click Builder.
            3. From the Experience Builder home page, verify that you see these components in the Builder Canvas:
              • Featured Catalogs
              • My Support Tickets List
              • Concierge New Ticket Form
              • Employee Lite Profile
              • Request List
              Note
              Note To see the component name, hover your cursor over each component in the Experience Builder Canvas.
              Home page
            4. To open the Pages dropdown, click Theme settings icon.
            5. Confirm that you see Knowledge Article and the layout for the Case object indicated in the image.
              EC case obj
            6. Confirm that you see this layout for the Service Catalog pages indicated in the image.
              sc pages

            After you complete the steps, review the table to determine what to complete next.

            Customer type Defined by Employee Concierge Version Task to Complete
            Existing Customer with version 8.6 and later with Service Catalog Add Service Catalog Pages and Components to Your Employee Service Site
            Existing Customer with version 8.6 and later without Service Catalog
            1. Optional: Add the My Support Tickets List to Your Home Page (step 6)

              Adding the My Support Tickets List component to your home page is optional as your Employee Workspace site already has this component. The component name is changed as of Employee Concierge version 9.2. Its functionality is the same.

            2. Rename your My Tickets Page (step 5)
            • New Customer with version 9.2 and later
            • Existing or new customer with any version of Employee Concierge who creates an additional community

            Add the My Support Tickets and Service Catalog Tabs to Your Navigation Bar

            If you don’t have an Employee Productivity Plus permission set license or the IT Service Center - Endpoint Management add-on license, you can access the Service Catalog pages and components in the Digital Experiences site builder. But in your published Employee Service Community, only the Employee Concierge pages and components are available to you.
             
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