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            Set Up a Default No-Reply Email Address

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            Set Up a Default No-Reply Email Address

            Use an org-wide system email address to send your customers automated email about their cases. To include case details and customize your email template, create a verified custom No-Reply address. Otherwise, when you turn on Send Case Notification from System Address, email notifications for incoming emails on existing cases, Case Comment, Case Escalation, and Case Assignment send from noreply@salesforce.com. Emails sent from noreply@salesforce.com can’t be customized for security reasons and don’t include case details or customer information.

            Required Editions

            View supported editions.
            User Permissions Needed
            To add an organization-wide address: Modify All Data

            Previously, with Send Case Notifications from System Address turned on, email notifications for Case Comment and Case Assignment automatically sent from noreply@salesforce.com and could be used with a custom template. For Case Escalation and when an existing case received emails, email notifications always sent from the Automated Case User, ignoring the Send Case Notifications from System Address preference. Now, when you select Send Case Notifications from System Address, case-related email notifications send from your org’s default No-Reply address.

            1. From Setup, in the Quick Find Box, enter Organization-Wide Addresses, and then select Organization-Wide Addresses.
            2. Under Default No-Reply Address, Click Add in the Organization-Wide Email Addresses for User Selection and Default No-Reply Use section.
            3. Enter a display name. This name is what customers see as the email’s Sender Name.
            4. Enter your No-Reply email address.
              Important
              Important Your No-Reply email address can only be used as a special purpose organization-wide email address and can’t be used as a user-selectable organization-wide email address. Tell Me More
            5. Select a purpose.
              User Selection
              Allow all users or users with designated profiles to choose this address as the From address when sending emails. Select the profiles that apply.
              Default No-Reply Address
              Case-related email notifications are sent from this address when the option Send Case Notifications from System Address is selected.
              User Selection and Default No-Reply Address
              All users can choose this address as the From address when sending emails. Also, case-related email notifications are sent from this address when the option Send Case Notifications from System Address is selected.
            6. Click Save.
            7. An email is sent to the organization-wide email address. Follow the steps in the email to verify your org’s default No-Reply address.
              Note
              Note Your org can have an unlimited number of unverified emails, but only one can be verified at a time. Verifying a new email address replaces and deletes the previously verified one, and is the only way to remove a verified email address. Having only one verified email ensures that after setting up your first email address, your org will always have a verified email on file.

            Considerations:

            • noreply@salesforce.com is used only when there isn’t a default No-Reply email address set for your org.
            • noreply@salesforce.com can’t be used with a custom email template and doesn’t contain any customizable content. The email subject and body are automatically set and can’t be changed. We removed the ability to send custom emails from noreply@salesforce.com for your security and to give you more flexibility to send customized emails from your company’s No-Reply email.
            • There are six case-related scenarios that trigger an email notification:
              • A case is assigned to a new owner and the owner is notified.
              • A comment is left on a case and the owner is notified.
              • A public comment is left on a case and the contact is notified.
              • A case is escalated and the old case owner and selected user are notified.
              • A case is auto-assigned and the default case owner is notified.
              • An email is sent on a case and the case owner is notified.
             
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