Create Tickets in Agent Desk Employees can create their own tickets in Concierge, but IT Agents can also create tickets directly from Agent Desk.
Create and Manage Knowledge Articles for Employee Concierge Write, edit, and publish the knowledge articles that appear in the Employee Concierge search results. Knowledge articles provide information to employees on any topic, including employee policies, technical troubleshooting steps, or general FAQs.
Agent Desk Considerations To successfully manage and resolve support tickets with Agent Desk, there are a few considerations to mind.
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