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            Self-Service with Employee Portal

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            Self-Service with Employee Portal

            As an employee, use the Employee Portal site to read knowledge articles for solutions to common problems, quickly navigate to important and frequently used resources and pages, submit service requests through Service Catalog, and obtain manager approvals. For further support, create cases or contact a service representative through the email, voice, or messaging channels. You can also manage your own employee profile information.

            Required Editions

            View supported editions.
            Note
            Note If you’re a service representative looking to read articles or create a case for yourself on Employee Portal, log in with your Employee Portal account, not your HR Service Console account.

            The features of Employee Portal are packaged within several pages that are made up of components. The key pages available in Employee Portal are:

            • Home
            • Knowledge Center
            • Service Catalog
            • My Cases
            • My Approvals
            • My Profile

            If you’re a new Employee Portal user, check your email for a link to reset your Employee Portal password.

            • Employee Portal Features
              After logging in, the Home page of Employee Portal provides an overview of the website and easy access to the key pages of the website.
            • Manage Your Profile Details
              As employees, view and update your profile details on the My Profile page.
            • Refer to Knowledge Articles to Resolve Issues
              Before raising a support request, access the collection of knowledge articles in Knowledge Center and check whether a quick solution for your issues is available.
            • Raise Service Requests
              As employees, request for the human resource (HR) services provided by your company from the Service Catalog page.
            • Manage Cases
              Employees can view, search, and create cases on the My Cases page.
            • Empowering Your Career with Employee Enablement Programs
              You can take employee enablement programs when an Enablement admin assigns you to a program or shares a program with you for self-enrollment. Take an assigned program starting at 12 AM on the start date, or take a self-enrolled program anytime after you enroll.
            • Approval Request Reviews
              Some cases require manager approval. Managers receive an email notification when a case is assigned for approval. On the My Approvals page, managers can review and approve or reject the approval work items. Non-manager employees see an empty page.
            • Set Up Confidential Case Reporting
              Give employees a secure and discreet way to report confidential workplace issues, with safe routing based on the type of issue.
             
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