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            Support Employees with HR Service

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            Support Employees with HR Service

            HR Service creates a positive work environment and improves employee satisfaction by enabling companies to efficiently address employee queries and service requests. The streamlined workflows in HR Service improve the response times of service reps, elevating their experience and productivity. The improved employee and service rep morale ultimately drives business success.

            Required Editions

            View supported editions.
            • HR Service Setup
              Integrate HR Service with external systems and assign user permissions. Set up the different portals and the console: Employee Portal for employee self-service, the HR service delivery app (HR Service Console), and Alumni Portal for alumni engagement.
            • Self-Service with Employee Portal
              As an employee, use the Employee Portal site to read knowledge articles for solutions to common problems, quickly navigate to important and frequently used resources and pages, submit service requests through Service Catalog, and obtain manager approvals. For further support, create cases or contact a service representative through the email, voice, or messaging channels. You can also manage your own employee profile information.
            • Employee Support with HR Service Console
              Service representatives can use HR Service Console as a one-stop solution for human resource (HR) service delivery. The service representatives can create, update, and delete employee records; get a comprehensive understanding of employees; communicate with employees; get insights from reports and dashboard; create and track cases; resolve service requests; and manage knowledge articles.
            • Alumni Services with Alumni Portal
              As an alumnus, use the Alumni Portal site to read knowledge articles for solutions to common problems, quickly navigate to important and frequently used resources and pages, submit service requests through Service Catalog, and network with alumni. For further support, create cases or contact a service representative through the email, voice, or messaging channels. You can also manage your profile information.
             
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