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            Fulfillment Flows for Catalog Items

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            Fulfillment Flows for Catalog Items

            Fulfillment flows make processing user-generated requests simple. A catalog item’s fulfillment flow is a screen flow that you assign to the catalog item. You can install predefined fulfillment flows from AppExchange or create customizable flows inside or outside of Employee Service Catalog.

            Required Editions

            Available in: All editions except Starter
            Employee Service Catalog requires the Employee Productivity Plus add-on license.

            If you want customizable flows to work in Service Catalog, you need the SvcCatalogFulfillmentFlow object.

            SvcCatalogFulfillmentFlow shows the flow’s name and description. The description explains what the flow does when it runs. It also provides details on how the inputs chosen in the Service Catalog Builder are used if you select this flow for an item.

            All constants and additional questions defined by the administrator are saved in a custom catalog item flow. An item flow calls the associated fulfillment flow as a subflow, adding one IsAdditionalQuestionsInputVariable question-answer string to the inputs of the associated fulfillment flow. There’s one item flow per item.

             
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