Most problems you'll encounter when testing your agent are related to either
configuration issues or to missing permissions.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and
Developer Editions with Field Service and Foundations, or Einstein 1 Field
Service Edition or Agentforce 1 Field Service Edition.
Tip To understand how the Autonomous Scheduling features work and the order in
which the components are triggered, see:
In addition to the troubleshooting suggested here, be sure to consult the general agent
testing guidance in Troubleshooting Agents.
Troubleshooting Tools for Agentforce Scheduling Use the Agent Builder’s event logs to locate the name of the action that failed, or to view the last action that was triggered. Then use the Flow Builder to debug the flow that this action triggers.
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