You are here:
Considerations for Einstein for Field Service Mobile
To use Einstein for Field Service Mobile, consider supported functionality, usage, limitations and allowances, limits, and other issues.
Required Editions
| Einstein generative AI is available in Lightning Experience. Setup for Einstein generative AI is available in Lightning Experience. |
| Available in all enhanced Messaging channels. View required editions. |
| The Field Service core features and managed package are available in Enterprise, Performance, Unlimited, and Developer Editions. |
| For purchasing options, contact your Salesforce account executive. |
Language and Locale Support
Einstein for Field Service supports the languages and locales supported on the Salesforce generative AI platform, as described in Einstein Generative AI Supported Languages and Locales.
Large Language Model Support
Einstein for Field Service supports the models supported on the Salesforce generative AI platform, as described in Large Language Model Support.
Einstein Trust Layer Service Support
Einstein for Field Service supports the Trust Layer services provided on the Salesforce generative AI platform, as described in Einstein Trust Layer. Ask your system administrator about which Einstein Trust Layer services are enabled in your org and available for Einstein for Field Service. For Field Service features that use AI agents, see Einstein Trust Layer in Trust and Agents.
Generative AI Usage
Agentforce Usage Types (for Agentforce conversations) and Einstein Requests are metrics for generative AI. The use of generative AI capabilities, in either a production or sandbox environment, consumes Einstein Requests and possibly Data 360 credits. To learn more, see Generative AI Billable Usage Types.
| CARD | Type | DESCRIPTION | NOTES |
|---|---|---|---|
| Einstein Requests | Einstein Requests | Usage is calculated based on API calls to the LLM gateway. | See Generative AI Billable Usage Types. |
