Operating Hours Fields for Field Service
Operating hours and time slots have the following fields. Some fields may not be visible or editable depending on your page layout and field-level security settings.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
Operating Hours
Operating hours can be assigned to service territories, service territory members, and accounts to indicate when they are available for field service work. Create operating hours via the Operating Hours tab.
| Field Name | Description |
|---|---|
| Description | The description of the operating hours. Add any details that aren’t included in the name. |
| Name | The name of the operating hours. For example: Summer Hours, Winter Hours, or Peak Season Hours. |
| Time Zone | The time zone that the operating hours fall within. |
Time Slot
Time slots represent a time period within a day when field service work can be completed. After you create operating hours, create time slots for each day via the Time Slots related list.
| Field Name | Description |
|---|---|
| Day of Week | The day of the week when the time slot takes place. |
| End Time | The time when the time slot ends. |
| Name | The name of the time slot. The name is auto-populated to a day and time format—for example, Monday 9:00 AM - 10:00 PM—but you can manually update it if you wish. |
| Operating Hours | The operating hours that the time slot belongs to. An operating hours’ time slots appear in the Operating Hours related list. |
| Start Time | The time when the time slot starts. |
| Type | The type of time slot. Possible values are Normal and Extended. You may choose to use Extended to represent overtime shifts. |
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