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            Add Holidays to Operating Hours

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            Add Holidays to Operating Hours

            Holidays help you manage the schedule when your business is closed. Create holidays, then add the holidays to your operating hours. Scheduling and optimization processes can take your holidays into account so that work isn't scheduled.

            Required Editions

            Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
            The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
            User Permissions Needed
            To add holidays to operating hours: Edit on operating hours
            To create holidays: Manage Business Hours Holidays

            Watch the video to see how to add holidays to operating hours to reflect when your business is open.

            Before you start:

            • To use holiday operating hours, ensure that the Operating Hours Holidays related list is on the operating hours page layout.
            • To account for holidays during schedule optimization, Enhanced Scheduling and Optimization must be enabled in Field Service Settings. Otherwise, holidays are marked on the calendar but don’t impact scheduling. Make sure Enhanced Scheduling and Optimization is enabled for each service territory.
            • When scheduling recurring holidays, only the first holiday shows on the Gantt. Scheduling and optimization only accounts for the first date in the recurring holiday definition. Subsequent holidays show on the Gantt after the first holiday passes.
            1. Create holidays in Setup.
            2. From an operating hours record, go to the Operating Hours Holidays related list and click New.
            3. Search for and select a holiday, then save your changes.
              Note
              Note It can take a few minutes for newly created holidays to appear in the search results.
            4. Repeat these steps for each holiday.
              New Operating Hours Holiday

            See Also

             
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