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Agentforce Field Service and Operations
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            Shift Pattern Fields

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            Shift Pattern Fields

            Shift patterns and shift pattern entries have the following fields. Some fields may not be visible or editable depending on your page layout and field-level security settings.

            Required Editions

            Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
            The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.

            Shift Patterns

            Field Name Description
            Active Marks the shift template active.
            Description Notes or context about the shift template.
            Owner Name The owner of the shift template.
            Pattern Length The number of days of the pattern.
            Shift Pattern Name The name of the shift pattern.

            Shift Pattern Entries

            Shift pattern entries link shift templates to the pattern.

            Field Name Description
            Day Position Applies the shift template to a specific day within the pattern.
            Name (Read only) Auto-generated number that identifies the shift pattern entry.
            Shift Pattern (Read only) The ID of the shift pattern.
            Shift Template (Read only) The ID of the linked shift template.
             
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